Frequently Asked Questions
Everything you need to know about your Rapoo gaming and office gear.
How do I pair my Rapoo Multi-mode wireless device?
To pair your device, turn on the Bluetooth function on your computer or tablet. Press and hold the dedicated Bluetooth button on your Rapoo peripheral for 3 seconds to enter pairing mode, then select the device from your list of available connections.
What is the standard shipping timeframe for orders?
Orders are typically processed within 24-48 hours. Depending on your location, standard shipping takes between 3 to 7 business days. You will receive a tracking number via email once your package has been dispatched.
What is your return policy for electronics?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging and condition for a full refund or exchange.
Do Rapoo products come with a warranty?
Yes, all Rapoo products come with a standard 2-year limited hardware warranty covering manufacturing defects. Please keep your proof of purchase to facilitate any warranty claims.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Where can I download the latest drivers for my mouse or keyboard?
You can download the latest software and drivers directly from our official website's 'Support' section. Simply search for your specific model number to find the compatible software for your operating system.