Returns & Exchanges
At Rapoo, we stand behind the quality of our peripherals and offer a hassle-free 30-day return policy for all genuine electronic products. If you are not completely satisfied with your purchase, we are here to assist with a quick replacement or full refund.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the device in its original packaging, ensuring all accessories, manuals, and cables are included to qualify for a full refund.
Ship the Product
Affix the provided return label to your package and drop it off at any authorized courier location; please retain your tracking number for reference.
Inspection and Refund
Once our technicians verify the item's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing